Returns & Refunds

We handle every order question directly from Grand Junction, Colorado. You can also use our 1-click refund and order inquiry builder on the Customer Care, Shipping & Order Guide.

Tackle Pre-Orders: Full Refund Before Shipment

Four tackle items are open for pre-order right now: the Viral Cast Ice Rod ($164.99 pre-order), the VCO Light Spinning Reel 1000 ($50.99 pre-order), the VCO 7" Fillet Knife ($42.99 pre-order), and the VCO 8-Strand Braided Line ($16.99 pre-order). No ship date yet. Full refund any time before it ships.

To cancel a pre-order before it ships, email support@viralcastoutfitters.com or call 970-426-1678 with your order number and we will issue a full refund back to your original payment method.

Delivered Orders & Support

If an item arrives damaged, the wrong item shows up, or you have a question about a delivered order, email support@viralcastoutfitters.com or call 970-426-1678 with your order number (and a photo if something was damaged in transit) so Ryan can help you directly.